VSA are looking to grow our Business Systems Team. We have started our transformational digital journey and with great strides to date, we are looking to welcome a new Business Systems Analyst to further help us achieve our goals.

We are looking for an enthusiastic Business Systems Analyst to help us deliver this exciting programme of work. The purpose of the Business Systems Analyst role is to manage the ongoing development of our digital platform by understanding our users’ needs, maximising the benefits of the systems we have and driving forward continual improvement

You will be a self-driven individual with a get it done mentality, that has a passion for helping organisations solve complex business and technology problems.

You will need to be a confident communicator with strong influencing, negotiation and problem solving skills, and have worked in a system analyst/administrator role.

This role will suit an individual who is keen to help make a difference and help drive efficiencies in a non-profit organisation. During current circumstances, remote working is essential, with a return to the head office – Castle Street in due course.

Why work for VSA

Company Pension Scheme

Enhanced Sick Pay

In house training & Continuous Development

Attractive annual leave entitlement

Business Systems Analyst

Purpose of Job

The purpose of the Business Systems Analyst role is to lead the ongoing development of our digital platform by understanding our users’ needs, maximising the benefits of the systems we have and driving forward continual improvement. Working with a wide range of stakeholders, the Analyst will identify, develop and deploy new business processes, advise the project teams on existing systems’ capabilities and maintain the integrity of our ever-expanding digital platform. This role is part system analyst, part project manager and part system administrator and is a key member of the Business Systems Team.

Main Duties/Responsibilities

  • Key contact for all users, providing quick and efficient support, regular feedback and maintaining positive attitude
  • Serve as main system administrator and custodian for the production systems environment
  • Handle all administrative functions including user account maintenance, reports and dashboards, workflow updates and other routine tasks
  • Complete regular internal system audits and prepare for all system upgrades with testing and communication with users when required
  • Manage integration points between all our systems – monitoring for failures and remedying as required
  • Work with the user community to drive continual improvement, coordinating the evaluation, defining the scope and delivering the production update for the requested improvement
  • Maintain comprehensive documentation on system configuration, design and changes
  • Work with the Business Systems Manager to establish processes to support our administrative, development, user support and change management activities
  • Assist in training of new users, engaging with Digital Champions and help grow the digital skills across the organisation and helping maintain system adoption
  • Effectively act as the liaison between our users, consulting partners and software vendors
  • Any other task that was reasonable and within the post holders’ capabilities



  • § Good standard of education or relevant experience
  • § Relevant degree or professional qualification


  • § Salesforce Administrator certification (ADM201 / ADM211)



  • § Experience in a Systems administrator role
  • § Proven systems analyst experience supporting continual improvement, designing and implementing new processes and driving user adoption
  • § Proven ability to quickly learn new systems, take ownership and maximise the benefit of all systems in a platform
  • § Extensive experience working in a busy helpdesk environment, working across many systems, multi-tasking between support issues and changes and engaging with many different stakeholders
  • § Strong understanding of data management and change control best practices
  • § A demonstrated ability to understand, articulate and document complex requirements
  • § Complex stakeholder management experience, creating and maintaining effective relationships with all users at all levels
  • § Dealing with 3rd party providers and getting the best value from our business systems
  • § Broad business knowledge with awareness of all business functions, ideally in a social care setting


  • § Salesforce experience – especially NPSP / .org
  • § Knowledge of a variety of business systems supporting functions such as HR, Finance, care management etc
  • § 3rd sector experience

Key Skills/Aptitudes


  • Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage day-to-day small changes alongside larger change requests
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills at all levels of the organisation
  • Exceptional customer service, project management skills and “can do” positive attitude
  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, distinguish user requests from the underlying true needs and propose solutions
  • Ability to assess the impact of new requirements on existing applications, integrations and processes
  • Methodical approach to documenting problems, options and solutions and the final delivered fix or change

Personal Qualities

  • § Reliable
  • § Self-motivated
  • § Innovative and critical thinker